Hotel Front Desk Agent PM
Double Tree Cleveland Independence Double Tree Cleveland Independence Independence, OH Independence, OH Part-time Full-time Part-time Full-time From $15.
50 an hour From $15.
50 an hour 6 days ago 6 days ago 6 days ago Position
Summary:
What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently know how and where to post all charges.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Review any reservations with special requests and work to block rooms accordingly.
Have knowledge of hotel rates, discounts and how to handle each.
Have working knowledge of reservations and procedures, including how to take same day reservations.
Should be able to take reservations in approximately 2 minutes.
Know and follow cancellation procedures and relocation procedures when necessary.
Knowledge, Skills, and Competencies:
High work ethic and self-initiative Ability to work on deadline-oriented work Regular attendance according to established guidelines May be required to work varying schedules to reflect the business needs of the property Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions Use arithmetic to accurately check totals and make correct change.
Efficiently and accurately operate a computer.
Efficiently operate ten-key calculator, using basic math.
Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times Physical Requirements:
Stand, sit and walk for varying lengths of time, often long periods of time Lift approximately fifty (50) pounds of guest luggage or supplies on and off a cart, using safe lifting techniques Push and pull carts weighing up to one hundred (100) pounds Good communication skills, both written and verbal, with guests and associates, including the abilities to give directions, instructions, information, answer questions and provide service required.
Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability Know and be able to administer first aid Direct evacuations in an emergency This job description is not an exhaustive list of all job functions that are required of an employee in this position.
Therefore, other duties may be asked of an employee in this position from time to time.
Job Types:
Full-time, Part-time Pay:
From $15.
50 per hour
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Life insurance Paid time off Professional development assistance Vision insurance Schedule:
8 hour shift Night shift Weekends as needed Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
50 an hour From $15.
50 an hour 6 days ago 6 days ago 6 days ago Position
Summary:
What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently know how and where to post all charges.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Review any reservations with special requests and work to block rooms accordingly.
Have knowledge of hotel rates, discounts and how to handle each.
Have working knowledge of reservations and procedures, including how to take same day reservations.
Should be able to take reservations in approximately 2 minutes.
Know and follow cancellation procedures and relocation procedures when necessary.
Knowledge, Skills, and Competencies:
High work ethic and self-initiative Ability to work on deadline-oriented work Regular attendance according to established guidelines May be required to work varying schedules to reflect the business needs of the property Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions Use arithmetic to accurately check totals and make correct change.
Efficiently and accurately operate a computer.
Efficiently operate ten-key calculator, using basic math.
Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times Physical Requirements:
Stand, sit and walk for varying lengths of time, often long periods of time Lift approximately fifty (50) pounds of guest luggage or supplies on and off a cart, using safe lifting techniques Push and pull carts weighing up to one hundred (100) pounds Good communication skills, both written and verbal, with guests and associates, including the abilities to give directions, instructions, information, answer questions and provide service required.
Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability Know and be able to administer first aid Direct evacuations in an emergency This job description is not an exhaustive list of all job functions that are required of an employee in this position.
Therefore, other duties may be asked of an employee in this position from time to time.
Job Types:
Full-time, Part-time Pay:
From $15.
50 per hour
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Life insurance Paid time off Professional development assistance Vision insurance Schedule:
8 hour shift Night shift Weekends as needed Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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