Hotel Front Desk Agent
DoubleTree by Hilton DoubleTree by Hilton Independence, OH Independence, OH Part-time Full-time Part-time Full-time $15 - $16 an hour $15 - $16 an hour 5 days ago 5 days ago 5 days ago Job
Summary:
We are seeking a friendly and professional Front Desk Agent to join our team.
As the first point of contact for our guests, you will provide exceptional customer service and ensure a positive experience from check-in to check-out.
If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet guests with a warm and welcoming demeanor - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Provide information about hotel amenities, services, and local attractions - Assist guests with special requests or accommodations - Handle guest complaints or concerns in a timely and professional manner - Process payments and maintain accurate records - Collaborate with other departments to ensure guest satisfaction - Perform night audit duties as needed
Qualifications:
- Previous experience in customer service or hospitality preferred - Excellent phone etiquette and communication skills - Strong guest service orientation with the ability to anticipate needs - Knowledge of hotel operations and guest relations - Bilingual skills (English/Spanish) is a plus - Proficient in computer systems and software applications - Ability to handle cash transactions accurately - Flexibility to work various shifts, including nights, weekends, and holidays
Benefits:
- Competitive pay based on experience - Opportunities for career advancement within the hospitality industry If you are passionate about providing exceptional guest service and thrive in a dynamic environment, we invite you to apply for the position of Front Desk Agent.
We look forward to reviewing your application.
Job Types:
Full-time, Part-time Pay:
$15.
00 - $16.
00 per hour Expected hours:
20 - 40 per week
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Evening shift Overnight shift Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
We are seeking a friendly and professional Front Desk Agent to join our team.
As the first point of contact for our guests, you will provide exceptional customer service and ensure a positive experience from check-in to check-out.
If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet guests with a warm and welcoming demeanor - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Provide information about hotel amenities, services, and local attractions - Assist guests with special requests or accommodations - Handle guest complaints or concerns in a timely and professional manner - Process payments and maintain accurate records - Collaborate with other departments to ensure guest satisfaction - Perform night audit duties as needed
Qualifications:
- Previous experience in customer service or hospitality preferred - Excellent phone etiquette and communication skills - Strong guest service orientation with the ability to anticipate needs - Knowledge of hotel operations and guest relations - Bilingual skills (English/Spanish) is a plus - Proficient in computer systems and software applications - Ability to handle cash transactions accurately - Flexibility to work various shifts, including nights, weekends, and holidays
Benefits:
- Competitive pay based on experience - Opportunities for career advancement within the hospitality industry If you are passionate about providing exceptional guest service and thrive in a dynamic environment, we invite you to apply for the position of Front Desk Agent.
We look forward to reviewing your application.
Job Types:
Full-time, Part-time Pay:
$15.
00 - $16.
00 per hour Expected hours:
20 - 40 per week
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Evening shift Overnight shift Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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