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IT Technical Support (Terminal Services)

Company Name:
Arca24.com
Duration: 12-18 months
Salary period: Annual
Beacon Hill Technolgies is currently searching for an experienced IT Technical Support consultant for our client located near Independence, OH. This position is a 12-18 month contract and will start immediately.
Experience with Terminal Services and/or Thin Client's is required.
Remotely troubleshoot and resolve technical issues over the phone for our customers within a Windows Terminal Server environment, involving Dell PowerEdge Servers, Fortinet Firewalls, tape backups and supported printers. Act as Remote Administrator for dealership Servers, including user account management, shared files, and print queue setups. Administer changes to their Fortigate Firewalls and setup VPN connectivity. Document resolutions in our call tracking system. Develop strong working relationships with customers and other team members.
Required Knowledge and Skills:
Strong knowledge of Terminal Services (Windows 2003 and 2008 Server) and Thin Client configuration is a must. Ability to successfully troubleshoot computer hardware, software and peripheral related problems: (Servers, Firewalls, personal computers, network Switches, printers, and modems) is critical. Mastery of providing quick solutions to computing problems with a high level of accuracy and quality. Proven experience installing, configuring, upgrading, troubleshooting and repairing software, hardware and peripherals. Practical experience related to the establishment and maintenance of LAN's and WAN's in a business environment. Strong organization and time-management skills. Must be self-directed and work with a minimum of supervision. Must be goal and results orientated with a strong work ethic. Skilled with both verbal and written communications to explain technical concepts and procedures to non-technical users. Must have and maintain a valid driver's license.
Educational Requirements:
Bachelor's Degree in the computer field or the equivalent technical training and experience. Minimum of 3 years practical network and computer experience. Industry certifications including MCSE, A+, Server+, and Network+ are highly desirable.
Interested candidates can apply to this posting for immediate consideration.

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