Special Handling Billing Specialist
JOB
Summary:
The Special Handling Specialist is responsible for processing daily transactions for North Division billing functions related to customer accounts that require special handling.
This will require an experienced person that has previous billing and Excel experience.
ESSENTIAL DUTIES AND
Responsibilities:
Include the following:
Ensure that customer billing is processed in an accurate and timely fashion.
Perform web-based customer billing.
Create and maintain Excel spreadsheet that will be used to provide the customer with required billing data.
Escalate errors to the appropriate supervisor or manager Participate in special department projects/initiatives as they arise.
Assist supervisor with research on customer invoice inquiries.
Responsible for setting-up new special handling accounts and follows up with customer regarding any special requests.
Keeps product knowledge current.
Other duties as assigned.
QualificationsQualifications
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Billing Clerk will have established a proven track record of success in prior roles.
An ability to see the role as a financially oriented customer service function.
The successful candidate must have a strong client service mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.
PERSONAL CHARACTERISTICS:
The successful candidate will possess:
Must demonstrate a professional and courteous manner with all customers and team mates; must demonstrate very strong interpersonal skills, ability to handle conflict and be a dedicated team member Good organizational and analytical skills Ability to communicate effectively with staff, management, customers and vendors Ability to handle multiple tasks and prioritize work load.
EDUCATION and/or
Experience:
High School Diploma or equivalent; Associates Degree in Accounting or Business related field a plus.
Two-plus years billing/accounts receivable experience in a high-volume, fast-pasted environment with some experience as a Customer Service Representative a plus.
Experience with SAP and/or ERP systems a plus.
Experience with Excel or any other spreadsheet software program.
Ability to manage multiple priorities.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Limited travel, as required.
Able to talk, hear, walk sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch.
Specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate and the work environment is an office setting.
EOE AA M/F/Vet/Disability Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
The Special Handling Specialist is responsible for processing daily transactions for North Division billing functions related to customer accounts that require special handling.
This will require an experienced person that has previous billing and Excel experience.
ESSENTIAL DUTIES AND
Responsibilities:
Include the following:
Ensure that customer billing is processed in an accurate and timely fashion.
Perform web-based customer billing.
Create and maintain Excel spreadsheet that will be used to provide the customer with required billing data.
Escalate errors to the appropriate supervisor or manager Participate in special department projects/initiatives as they arise.
Assist supervisor with research on customer invoice inquiries.
Responsible for setting-up new special handling accounts and follows up with customer regarding any special requests.
Keeps product knowledge current.
Other duties as assigned.
QualificationsQualifications
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Billing Clerk will have established a proven track record of success in prior roles.
An ability to see the role as a financially oriented customer service function.
The successful candidate must have a strong client service mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.
PERSONAL CHARACTERISTICS:
The successful candidate will possess:
Must demonstrate a professional and courteous manner with all customers and team mates; must demonstrate very strong interpersonal skills, ability to handle conflict and be a dedicated team member Good organizational and analytical skills Ability to communicate effectively with staff, management, customers and vendors Ability to handle multiple tasks and prioritize work load.
EDUCATION and/or
Experience:
High School Diploma or equivalent; Associates Degree in Accounting or Business related field a plus.
Two-plus years billing/accounts receivable experience in a high-volume, fast-pasted environment with some experience as a Customer Service Representative a plus.
Experience with SAP and/or ERP systems a plus.
Experience with Excel or any other spreadsheet software program.
Ability to manage multiple priorities.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Limited travel, as required.
Able to talk, hear, walk sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch.
Specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate and the work environment is an office setting.
EOE AA M/F/Vet/Disability Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.
Estimated Salary: $20 to $28 per hour based on qualifications.
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