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Customer Service Specialist - 85762

Start Date:
ASAP First Shift:
8:
00 AM - 5:
00 PM Pay rate Range:
$15.
00 - $16.
50/hr depending on experience Strong knowledge of Microsoft Office Suite required Minimum of high school diploma or GED Technical diploma, or equivalent industry experience, or Associates Degree in Mechanical, HVAC or Electronic Technology preferred Experience in a technical service support role Ability to effectively communicate technical information to potentially non-technical customers both written and verbal Strong Interpersonal skills combined with logical problem solvingJob Requirements:
o Remote second line trouble shooting of faulty EMS via communication with onsite customers or technicians o Provide set-point, schedule changes and troubleshooting connectivity issues o Record and document all activities via internal ticketing system and customer work order systems o Read, comprehend and maintain understanding of technical documents o Ability to manage one off project-based activities co-ordinating across Tech I's as necessary o Provide mentoring and training for Tech Level I technicians as appropriate o Provide input to and implement process improvement changes as necessary o Other duties as assigned May be required to work holidays or irregular shifts Required Skills:
Desired Skills:


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